Improve your customer relationship
A happy customer is a loyal customer
In a situation where personalized experience is essential to loyalty, a lasting relationship can not be built without a sharp knowledge of each customer.
What is the purpose of a CRM?
A tool for service quality or for sales efficiency, it has become essential in the customer relationship landscape:
- In a world of multi-channel communication, it provides you with a 360° view of your customers. With more relevant message and a linked profitability analysis, it adds value to your communications.
- The DQE Software tools allow you to make the entered data more reliable, regardless of the input channel (telephone, website, point of sale, etc.) while speeding up their input through autocompletion directly in the forms.
- Customer data is your most valuable asset to sustain, maintaining quality and reliability.
How to optimize the collection of customer data?
DQE Software offers customer data entry support solutions that will:
- DQE Software offers customer data capture solutions that will enable the operator to not only save time, but also to validate the collected information on input to improve marketing efficiency.
- Gone are the days when your customer received the same message several times, the same promotional leaflet with a random address.
- To measure the quality of the incoming customer information thanks to DQE ID Check: the fields Name, Surname, Postal Address, E-mail, Phone number are compared in real time with the nominative database in order to note the quality of the data and to identify the information to be confirmed.